Shipping policy

Shipping Policy

Last Updated: September 4, 2026

At Street Caps, we aim to deliver your order safely and as quickly as possible. Please review the following Shipping Policy before placing your order.

1. Delivery Areas

Street Caps currently delivers orders within Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are normally processed and dispatched within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

3. Delivery Time

Estimated delivery time after dispatch is generally:

Major cities: 2–5 business days
Other areas: 3–7 business days
Remote areas: Delivery may take additional time depending on courier coverage.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect addresses, security restrictions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before order confirmation.

From time to time, Street Caps may offer free shipping promotions or other delivery offers. Promotional shipping terms will be specified at the time of the offer.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations within Pakistan.

For COD orders, payment must be made to the courier at the time of delivery.

Customers are responsible for providing an accurate delivery address and valid contact number.

6. Order Confirmation

For certain orders, Street Caps may contact the customer by phone, SMS, WhatsApp, or another available communication method to confirm the order before dispatch.

If we are unable to confirm an order, we may delay or cancel the order.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its policies.

If the customer is unavailable, provides an incorrect address, or refuses to accept the parcel, the order may be returned to Street Caps.

Additional delivery charges may apply if the customer requests the order to be shipped again.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

Street Caps is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible after placing your order.

9. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery timeframe, please contact Street Caps so that we can coordinate with the courier.

In the event that a parcel is confirmed as lost by the courier, Street Caps will work with the customer to resolve the issue through a replacement or refund, subject to the circumstances and our applicable policies.

10. Damaged Packages

If your package appears visibly damaged when delivered, please notify the courier and contact Street Caps as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy for the applicable procedure and timeframe.

11. International Shipping

At this time, Street Caps does not offer international shipping unless specifically stated on our website.

If international shipping becomes available, separate shipping charges, delivery times, customs duties, taxes, and other applicable conditions may apply.