Refund policy

Return & Refund Policy

At Street Caps, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we’re here to help.

1. Return Period

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return, the cap must:

Be unused and unworn.
Be in its original condition and packaging.
Have all original tags, labels, and accessories attached.
Not have any stains, marks, odors, or signs of use.
Be accompanied by proof of purchase/order details.

2. Wrong or Damaged Item

If you receive the wrong product, a damaged item, or a product with a manufacturing defect, please contact us within 48 hours of delivery.

Please send us:

Your order number.
Clear photos/videos of the product.
Photos of the packaging, if applicable.
A brief description of the issue.

After verification, Street Caps may offer a replacement or full refund, depending on the situation.

3. Change of Mind / Size or Style

If you simply change your mind or would like a different style/color, the product must meet our return conditions stated above.

Return shipping charges may be the customer's responsibility for change-of-mind returns or exchanges.

4. Non-Returnable Items

We do not accept returns for:

Used or worn caps.
Products damaged after delivery due to customer use.
Products without original tags or packaging.
Products with stains, odors, or other signs of use.
Items returned after the 7-day return period.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method or another mutually agreed method.

For Cash on Delivery (COD) orders, we may request the customer's bank/e-wallet details to process an approved refund.

Please allow reasonable processing time for the refund after approval, depending on the payment method and financial institution.

6. Exchange Policy

If you want to exchange an eligible item for another available product, please contact us within 7 days of delivery.

An exchange is subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable option.

7. Return Shipping

If the return is due to an error on our part, such as receiving the wrong or defective product, Street Caps will cover the applicable return shipping cost.

For change-of-mind returns or exchanges, the customer may be responsible for return shipping charges.

8. How to Request a Return

To start a return or exchange, contact Street Caps through our official customer support channel and provide your order number and reason for the return.

Our team will review your request and provide the return instructions.